Privacy Policy

This Privacy Policy explains how The Links Training & Consultancy ("we", "us", "our"), trading as The Links Training & Consultancy and operated by Emma Khan, collects, uses and protects your personal data when you visit our website at thelinkstraining.co.uk or contact us directly.

We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Data Controller: Emma Khan, The Links Training & Consultancy

Address: Wigan, England

Email: training@thelinkstraining.co.uk

Phone: 07884 082609

If you have any questions about how we handle your data, please contact us using the details above.

2. What data we collect

We may collect and process the following personal data:

Information you provide directly

• Your name
• Your email address
• Your phone number
• Your organisation name
• The nature of your enquiry
• Any other information you choose to include in your message

Information collected automatically

• IP address and browser type
• Pages visited and time spent on the site
• Referring website or search term
• Cookie identifiers (see Section 7)

3. How we use your data

We use your personal data for the following purposes:

We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

4. Who we share your data with

We do not sell or rent your personal data. We may share it with:

• Training providers — where you have engaged us to arrange training on your behalf, and only with your knowledge
• IT service providers — such as our website hosting provider (Hostinger) and email delivery service (SMTP2GO), who process data on our behalf under strict data processing agreements
• Legal or regulatory authorities — where required by law

All third parties we work with are required to keep your data secure and use it only for the purposes we specify.

5. How long we keep your data

• Enquiry and contact data — retained for up to 2 years from last contact, unless you request earlier deletion
• Client records — retained for 6 years in accordance with HMRC requirements
• Website analytics data — retained in aggregated, anonymised form only

After the applicable retention period, your data is securely deleted or anonymised.

6. Your rights

Under UK GDPR, you have the following rights:

• Right of access — you can request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data in certain circumstances
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a portable format
• Right to object — you can object to processing based on legitimate interests

To exercise any of these rights, please contact us at training@thelinkstraining.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your experience. We use:

We do not currently use third-party tracking cookies or advertising cookies. If this changes, this policy will be updated accordingly.

You can control or delete cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of some parts of the site.

8. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website is served over HTTPS with SSL encryption. Access to personal data is restricted to Emma Khan and any authorised service providers operating under a data processing agreement.

9. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your data, please get in touch:

• Email: training@thelinkstraining.co.uk
• Phone: 07884 082609
• Or use our contact form